General Information
Q: What is NUTRA Vending?
A: NUTRA Vending is a revolutionary vending machine experience designed to provide convenient access to nutritious meals. Our machines offer a variety of healthy options, personalized to meet your dietary needs and fitness goals.

Q: Where can I find NUTRA Vending machines?
A: NUTRA Vending machines are strategically located in gyms, offices, schools, and public spaces. You can check our website for a full list of locations.

Q: How do I contact NUTRA Vending support?
A: For any problems or questions, you can reach us at support@nutravending.com. We are here to help you with any issues you may encounter.

Membership and Points System
Q: What is the NUTRA Bite Membership Program?
A: The NUTRA Bite Membership Program offers tiered memberships (Elite, Thrive, Prime, Peak) with exclusive benefits like complimentary meals, double points, health tips, fitness videos, and more. Members receive RFID Bite cards for seamless transactions.

Q: How do I earn and use NUTRA Points?
A: You earn NUTRA Points through purchases and memberships. Points can be used to buy meals from NUTRA Vending machines. You can also top up your points via the NUTRA shop.

Q: What are the benefits of each membership tier?

• Elite ($19.99/month): 1 complimentary meal/month, double points on special days, exclusive birthday rewards, health tips, referral points, fitness partnerships.

• Thrive ($35/month): 2 complimentary meals/month, all Elite benefits plus early access to deals, discounts on extra purchases, early menu access.

• Prime ($50/month): 3 complimentary meals/month, all Thrive benefits plus priority service, invites to exclusive events, advanced meal planning.

• Peak ($100/month): 4 complimentary meals/month, all Prime benefits plus monthly health consultations, fitness and nutrition videos.
   

Q: How does the points conversion system work?
A: The standard conversion is $1 = 12 NUTRA Points. However, purchasing points in bulk provides additional benefits:

• 500 NUTRA Points: $41.67, 13 points/dollar + bonus points (total 533 points)

• 1,000 NUTRA Points: $83.50, 14 points/dollar + bonus points (total 1,162 points)

• 2,000 NUTRA Points: $166.67, 14 points/dollar + bonus points (total 2,333 points)

• 5,000 NUTRA Points: $416.67, 15 points/dollar + bonus points (total 6,240 points)
   

Q: How do I cancel my membership?
A: You can cancel your NUTRA Bite Membership by logging into your account on our website or contacting our customer support team at support@nutravending.com. Please note that cancellations may take up to 30 days to process.

Q: Who provides the meals for NUTRA Vending machines?
A: Our meals are provided by well-renowned meal prep services, ensuring high-quality, nutritious, and delicious options. We partner with top-rated companies to bring you the best in healthy eating.

Q: Are there any restrictions on accessing NUTRA Vending machines?
A: Some NUTRA machines are located in restricted areas, such as gyms, that may require a membership for access. Please verify that your pickup location is somewhere you have access to before placing your order.

Q: How do I earn double points?
A: You can earn double points on special promotional days and events. Keep an eye on our notifications and newsletters for upcoming double points opportunities.

Nutrition and Fitness Support
Q: How does NUTRA Vending support my nutrition and fitness goals?
A: We offer personalized meal planning and tailored fitness videos. As a Peak member, you get access to monthly consultations with our nutritionists, like Chelsea, who will help you create meal plans and provide ongoing support.

Q: Who is Chelsea and how can she help me?
A: Chelsea is our dedicated nutritionist, available to Peak members. She provides personalized meal plans, nutritional advice, and supports your journey to better health with expert guidance.

Q: How does the tailored fitness video program work?
A: Tailored fitness videos are provided to Peak Members with each meal, helping you achieve your fitness goals. These videos are customized based on your specific fitness plan and meal choices.
Using the Machines

Q: How do I use the NUTRA Vending machine?
A: Simply swipe your RFID BITE card, select your desired meal, and confirm your purchase. Your points balance will be automatically updated. The machine also features an NFC payment system, accepting cashless payments for added convenience.

Q: Can I purchase additional points at the machine?
A: Points can be topped up via the NUTRA shop online. The updated balance will reflect on your RFID card for immediate use.

Q: What types of meals are available?
A: Our vending machines offer a wide range of nutritious options, including salads, wraps, and other healthy meals. We cater to various dietary preferences and needs, ensuring there's something for everyone.

Q: When are deliveries made to NUTRA Vending machines?
A: Deliveries to NUTRA Vending machines are made every Monday. This ensures that the meals are fresh and ready for the week ahead. Please plan your orders accordingly
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Q: What is the cutoff time for ordering meals for Friday delivery?
A: The cutoff time for ordering meals to be delivered on Friday is Monday at 3 PM. Make sure to place your orders before this time to ensure timely delivery.

Q: How far in advance can I place an order?
A: You can place an order up to 180 days in advance. This allows you to plan your meals well ahead of time
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Q: How can I cancel my meal order?
A: You can cancel your meal order up to 6 days before the scheduled delivery date. Log into your account to make changes or contact our support team for assistance.

Q: How can I check my points balance?
A: Your points balance is displayed on the machine's screen after you swipe your RFID card. You can also check your balance through the NUTRA Bite app or website.

Q: What should I do if my RFID card doesn't work?
A: If your RFID card isn't working, please contact our customer support team at support@nutravending.com or call our helpline for immediate assistance.

Q: How do I report a problem with the machine?
A: If you encounter any issues with the machine, please contact our support team at support@nutravending.com. Our team will address it promptly.

Q: Can I change my membership tier?
A: Yes, you can upgrade or downgrade your membership tier at any time by logging into your account or contacting customer support. Changes will take effect at the start of your next billing cycle.

Q: Do NUTRA Vending machines accept cash?
A: NUTRA Vending machines do not accept cash. They are equipped with NFC payment systems that accept cashless payments, including credit/debit cards and mobile payment options.

Q: How do I know if a NUTRA Vending machine is in a restricted area?
A: Restricted access locations, such as gyms, will be indicated on our website. Ensure you verify that you have access to your chosen pickup location before placing an order.

Q: What if I have dietary restrictions?
A: Our meal options cater to a variety of dietary needs, including vegetarian, vegan, gluten-free, and more. You can filter meal choices based on your dietary preferences when placing an order.

Q: Are the meals fresh or frozen?
A: All meals in NUTRA Vending machines are freshly prepared by our meal prep partners and kept refrigerated to ensure quality and freshness.

Q: How often is the meal menu updated?
A: Our meal menu is updated regularly to provide a variety of options. New meals are added based on seasonal ingredients and customer feedback.

Q: Can I suggest new meal options?
A: Yes, we welcome suggestions for new meal options. Please get in touch with us through our website or email support@nutravending.com with your ideas.

Q: What happens if the machine runs out of meals?
A: Our machines are restocked regularly. If a machine runs out of meals, please check back after the next scheduled delivery or visit another nearby NUTRA Vending machine.